Bookings Policy

All bookings are accepted on the basis that these conditions are understood and accepted. Before making a reservation please take time to read our booking and cancellation policies. By making your booking, our agreement is a legal contract. 

 

Online Bookings

Full payment is taken on booking using the online checkout.

 

You agree for us to contact you to recover costs if there are any outstanding fees on the booking and if bills have not been settled. Full payment can also be made.

 

We are sorry but we do not allow any pets within the guest rooms and all rooms and internal areas are non-smoking.

 

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the accommodation, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests. If behaviour is deemed to be disruptive this may result in refusal within the property and loss of booking.

 

Non-availability of Accommodation

In the unlikely event we cannot offer you your accommodation, we will endeavour to find alternative accommodation, and if this is not satisfactory a full refund will be given.

 

Damages, Breakages and Mess

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the property or its contents. We ask for your respect and if any incidents do occur please report them to us immediately. The property should also be left neat and tidy on departure. A charge may be incurred if there is significant damage or mess found and you agree for us to contact you to recover costs.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Cancellation

If you wish to cancel your booking before 30 days of the scheduled date of arrival we will refund you 75% of the total booking cost. 

 

In the event of a ‘No Show’ for whatever reason, we reserve the right to charge the total cost of your booking. If this is the case you agree that we can contact you to recover the balance.

 

Privacy Policy/ Data Protection

Your privacy and data protection is of high importance to us. Any data collected during the course of this booking may be stored for our records. We will not share your details with any third party.

 

Times

Check-in time: 3.00pm | Check-out time: 11am (unless stated otherwise in your confirmation email)

 

If you wish to arrive outside of these times please arrange with us in advance – we will try to accommodate requests where possible.

Upon Arrival

Please enter your apartment using the front door where the key will be left for your arrival.

 

Directions

If using a Sat Nav please enter the following postcode: AL3 6RN. The car park is located on the first left turning on Beaumont Hall Lane.